Skip to main content

Troubleshooting: Broker Connection Failed

Common Issues & Fixes​

1. Invalid Credentials​

Solution:

  • Verify username/password
  • Check API keys
  • Login to broker directly
  • Update in Tradelyser

2. OAuth Expired​

Solution:

  • Click "Reconnect"
  • Complete OAuth again
  • Zerodha/Fyers: Daily auth needed

3. API Not Enabled​

Solution:

  • Enable API in broker portal
  • Generate new API keys
  • Activate API access

4. Network Issues​

Solution:

  • Check internet
  • Try different network
  • Disable VPN
  • Clear browser cache

Screenshot: Connection troubleshooting

Verification Steps​

  1. ✅ Test broker login separately
  2. ✅ Verify credentials correct
  3. ✅ Check broker API status
  4. ✅ Try different browser
  5. ✅ Contact support if persists

Need Help?​

Email support@tradelyser.com with error details