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How to Contact Support

Overview​

Get help when you need it from Tradelyser support team.

Contact Methods​

Email Support​

📧 support@tradelyser.com

Response Time:

  • Trial: 48 hours
  • Basic: 24 hours
  • Pro: 4 hours

Screenshot: Email support

In-App Chat (Pro)​

  1. Click chat icon in header
  2. Start conversation
  3. Real-time responses

Help Center​

Browse articles and FAQs at help center

Screenshot: Help center

What to Include​

In Your Email​

📋 Subject: Clear description
📋 Account email: Your login email
📋 Issue: Detailed explanation
📋 Steps to reproduce: What you did
📋 Screenshots: Visual proof
📋 Browser: Chrome/Firefox/etc
📋 Expected vs Actual: What should happen

Common Issues​

Priority Response​

🔴 Critical: Account access, payment
🟡 High: Sync failure, data loss
🟢 Normal: Features, questions

Before Contacting​

Try These First​

  1. Check this how-to guide
  2. Search help center
  3. Check status page
  4. Try basic troubleshooting
  5. Clear cache and retry

Support Hours​

Monday-Friday: 9 AM - 6 PM IST
Saturday: 10 AM - 4 PM IST
Sunday: Closed

Pro users: Extended hours

Screenshot: Support hours

Alternative Resources​

📖 How-to articles
💬 Community forum
📺 Video tutorials
❓ FAQ page

Success!​

Support ticket submitted!

Next Steps​

  • Check email for response
  • Provide additional info if requested
  • Test solution provided

Troubleshooting​

No response? Check spam folder
Urgent? Mark as priority
Need help? We're here for you!