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Troubleshooting: Trades Not Syncing

Common Causes & Solutions​

1. Connection Expired​

Solution:

  • Go to Accounts
  • Click "Reconnect"
  • Complete authorization

2. Broker API Down​

Solution:

  • Check broker website
  • Wait for broker
  • Try manual import

3. Wrong Date Range​

Solution:

  • Verify trades exist in period
  • Check trade status in broker

4. Manual Sync Needed​

Solution:

  • Click "Sync Now"
  • Wait for completion

Screenshot: Sync troubleshooting

Quick Checklist​

☑️ Connection status: Connected?
☑️ Broker credentials: Valid?
☑️ Internet connection: Working?
☑️ Date filter: Correct?
☑️ Manual sync: Tried?

Need Help?​

Contact support@tradelyser.com with:

  • Broker name
  • Last successful sync
  • Error messages
  • Screenshots