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How to Cancel Your Subscription

Overview​

Cancel your paid subscription if you no longer need the service.

⚠️ Before Cancelling​

Important Information​

  • Access continues until period end
  • No refund for unused time (except 7-day guarantee)
  • Data remains accessible until expiry
  • Can reactivate anytime
  • Trial downgrade after expiry

Alternatives to Consider​

  • Pause subscription: Not available - must cancel
  • Downgrade: Switch to Basic instead of cancelling
  • Annual to Monthly: Contact support to switch

Screenshot: Before cancelling

Steps​

1. Go to Subscription Settings​

Navigate to Settings > Subscription

Screenshot: Subscription page

2. Find Cancel Option​

Scroll to bottom or look for:

  • "Cancel Subscription" link
  • "Manage Subscription" > "Cancel"

Screenshot: Cancel button location

3. Click Cancel Subscription​

Button usually in:

  • Subscription details section
  • Bottom of page
  • Manage subscription dropdown

Screenshot: Cancel subscription button

4. Select Cancellation Reason​

Choose from:

  • Too expensive
  • Not using enough
  • Missing features
  • Found alternative
  • Just testing
  • Other (specify)

Helps improve service

Screenshot: Cancellation reason

5. Review What You'll Lose​

After cancellation: ❌ Mentor Mode (if Pro)
❌ Notebook (if Basic/Pro)
❌ Advanced reports
❌ Extra account slots
❌ Priority support
✅ Basic features remain (as Trial)

Screenshot: What you'll lose

6. Confirm Cancellation​

  1. Read confirmation message
  2. Type "CANCEL" if required
  3. Click "Confirm Cancellation"

Screenshot: Confirmation dialog

7. Cancellation Confirmed​

  • Success message
  • Confirmation email sent
  • Access continues till period end
  • Auto-renewal stopped

Screenshot: Cancelled successfully

Success!​

Subscription cancelled. Access continues until end date.

What Happens After​

Until Period Ends​

✅ Full access to paid features
✅ All data accessible
✅ Can reactivate anytime
✅ Download exports

After Period Ends​

❌ Downgrade to Trial features
❌ Some features locked
❌ Account limit reduced
✅ Data preserved
✅ Can upgrade anytime

Screenshot: After cancellation

Reactivate Subscription​

Changed Your Mind?​

Before period ends:

  1. Go to Subscription settings
  2. Click "Reactivate"
  3. No payment needed
  4. Cancellation reversed

After period ends:

  1. Subscribe again
  2. New billing cycle starts
  3. Payment required
  4. Immediate access

Screenshot: Reactivate option

Downgrade Instead​

Switch to Lower Plan​

Instead of cancelling:

  • Pro → Basic: Still keep some features
  • Basic → Trial: Free access
  1. Click "Downgrade" instead
  2. Choose lower plan
  3. Takes effect next cycle
  4. Cheaper alternative

Export Your Data​

Before Cancellation​

Recommended:

  1. Export all trades
  2. Download reports
  3. Save journal entries
  4. Backup strategies
  5. Export notebook notes

Screenshot: Export before cancel

Refund Policy​

7-Day Money-Back​

If within 7 days of payment:

  • ✅ Full refund available
  • ✅ Request via support
  • ✅ Processed in 5-7 days
  • ✅ No questions asked

If after 7 days:

  • ❌ No refund for unused time
  • ❌ Access till period end
  • ❌ Pro-rated credit not available

Pause Subscription​

Take a Break​

Not available - Must cancel and resubscribe

Workaround:

  1. Cancel before renewal
  2. Keep using till end
  3. Resubscribe when ready
  4. All data preserved

Auto-Renewal Status​

After Cancellation​

  • Auto-renewal: OFF
  • No future charges
  • Access until expiry
  • Expires on: [Date shown]

Screenshot: Auto-renewal off

Email Confirmation​

What's Sent​

Email includes:

  • Cancellation confirmation
  • Access end date
  • Reactivation link
  • Feedback survey
  • Export data reminder

Feedback Survey​

Help Us Improve​

After cancelling:

  • Short survey (optional)
  • Honest feedback
  • Improvement suggestions
  • Possibility of win-back offer

Win-Back Offers​

Special Retention Offers​

May receive:

  • Discount on reactivation
  • Extended trial
  • Feature improvements
  • Custom plans

Not guaranteed

Screenshot: Win-back offer

Quick Tips​

  • Export data before cancelling
  • Use service until period end
  • Can reactivate if change mind
  • Refund only within 7 days
  • Consider downgrade vs cancel
  • Provide honest feedback

Common Questions​

Will I lose my data? No, preserved
Can I resubscribe? Yes, anytime
Any cancellation fee? No fees
Refund available? Only within 7 days
Access immediately cut? No, continues till period end

Next Steps​

Troubleshooting​

Can't find cancel button? Check subscription page bottom
Cancellation not working? Contact support
Still being charged? Check if cancellation confirmed
Want refund? Email within 7 days
Need help? Contact support@tradelyser.com