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How to Request a Refund

Overview​

Request a refund within 7 days of purchase if not satisfied.

Refund Policy​

7-Day Money-Back Guarantee​

✅ Full refund if requested within 7 days
✅ No questions asked
✅ Processed in 5-7 business days
❌ After 7 days: No refunds

Steps​

1. Verify Eligibility​

Check if within 7 days:

  1. Go to Settings > Subscription
  2. View payment date
  3. Calculate days since payment

Screenshot: Check payment date

2. Contact Support​

Email: support@tradelyser.com

Subject: "Refund Request - [Your Email]"

Include:

  • Your registered email
  • Payment date
  • Transaction ID (from invoice)
  • Reason (optional)
  • Account name

Screenshot: Email template

3. Wait for Response​

  • Response within 24 hours
  • Confirmation of refund
  • Processing timeline
  • Refund method

4. Refund Processed​

  • Amount refunded to original payment method
  • 5-7 business days
  • Email confirmation sent
  • Account downgrades to Trial

Screenshot: Refund confirmation

Success!​

Refund request submitted and being processed.

Refund Timeline​

Processing Time​

Day 1: Request received
Day 1-2: Verification
Day 2-3: Refund initiated
Day 3-7: Money in account

What Happens to Account​

After Refund​

  • Plan downgrades to Trial
  • Premium features locked
  • Data preserved
  • Can upgrade again anytime

Partial Refunds​

Not Available​

❌ No pro-rated refunds
❌ Must be within 7 days
❌ Full refund only

Exception: Contact support for special cases

Refund to Original Method​

Payment Method​

Money returned to:

  • Same card used
  • Same UPI ID
  • Same bank account
  • Cannot change method

Quick Tips​

  • Request within 7 days
  • Include all details in email
  • Check spam for response
  • Allow 5-7 days processing
  • Export data before cancelling

Alternative to Refund​

If After 7 Days​

  • Cancel subscription instead
  • Use until period ends
  • Downgrade to lower plan
  • No refund but access continues

Next Steps​

Troubleshooting​

Past 7 days? Refund not available
No response? Check spam, wait 48h
Refund delayed? Contact bank
Need help? Email support@tradelyser.com